Santa Rosa Auto Repair

Always good service and good advise; easy and seamless.

My wife was very upset after backing her Crv into a pole. I assured her that not to worry I knew just the place to take it. I called Todd and told him about the situation and what was needed. He told me not to worry just let him know when we would like to have the bumper repaired. We had a trip coming up for the week of new years and had planned to taking our other car on that trip. I Asked him if he could have it fixed that week and he said that wouldn't be a problem at all. To make things even more convenient I was having the vehicle serviced at the dealership and Todd had it picked up from the dealership. That was so appreciated. I had told Todd that we needed the vehicle back by the following Friday or Monday. I had expected to be picking up the vehicle Monday since it was a holiday week and also usually when you give a shop the option of keeping it longer then that is usually when you get it back. Fast forward to the following Friday and we were on our way back into town. I reached out to check on the vehicle and was very pleased to hear it was being detailed and would be done later that day right about the same time we were rolling back into town. We went straight there to pick it up when we got back into town. When we walked in to the showroom Anthony greeted us as we walked in and had the paperwork ready for us. We were very pleased with the final Bill. We didn't want to run this through our insurance and we speechless with the price we were charged. We expected it would have been much more. The vehicle was pulled up and ready for us. When we went out to the vehicle again I was very impressed with the quality of the repair. I have worked in the automotive industry for 20+ years and this was the first time I have ever had to have any paint work done. I had been dreading the day I ever needed paint because I have a very critical eye. The car was very clean and I couldn't tell that the bumper had been painted. It looked great! Thank you very much to the crew at Dibbles Fixed Auto. They took a stressful situation and turned into a very easy process.

My wife was very upset after backing her Crv into a pole. I assured her that not to worry I knew just the place to take it. I called Todd and told him about the situation and what was needed. He told me not to worry just let him know when we would like to have the bumper repaired. We had a trip coming up for the week of new years and had planned to taking our other car on that trip. I Asked him if he could have it fixed that week and he said that wouldn't be a problem at all. To make things even more convenient I was having the vehicle serviced at the dealership and Todd had it picked up from the dealership. That was so appreciated. I had told Todd that we needed the vehicle back by the following Friday or Monday. I had expected to be picking up the vehicle Monday since it was a holiday week and also usually when you give a shop the option of keeping it longer then that is usually when you get it back. Fast forward to the following Friday and we were on our way back into town. I reached out to check on the vehicle and was very pleased to hear it was being detailed and would be done later that day right about the same time we were rolling back into town. We went straight there to pick it up when we got back into town. When we walked in to the showroom Anthony greeted us as we walked in and had the paperwork ready for us. We were very pleased with the final Bill. We didn't want to run this through our insurance and we speechless with the price we were charged. We expected it would have been much more. The vehicle was pulled up and ready for us. When we went out to the vehicle again I was very impressed with the quality of the repair. I have worked in the automotive industry for 20+ years and this was the first time I have ever had to have any paint work done. I had been dreading the day I ever needed paint because I have a very critical eye. The car was very clean and I couldn't tell that the bumper had been painted. It looked great! Thank you very much to the crew at Dibbles Fixed Auto. They took a stressful situation and turned into a very easy process.

I was pleasantly surprised when I went to get my car worked on at Dibbles. In the past I have experienced unenthusiastic, rude, and inattentive customer interaction when dealing with smaller independent mechanic shops. I did not feel that way at all. Although Ray's tone of voice was semi-lethargic, he was great to deal with and easy to work with. He listened to my request, understood what the situation was, and got right on it. Thank you Ray for making this process super relaxed. I now have a working heater, and I cannot be happier during these super cold mornings ! Thanks to all who worked on my car as well. There were no oil spills or smudges on or in my car, nothing was missing out of my car, and again the heater was working perfectly! Thank you Dibbles Fam!

Fair prices given the area. Good diagnostic of vehicle...

After many years having my cars taken care of in your establishment, be it mechanical service or body work, the jobs have always been completed to my full satisfaction. It is a shame, that AUDI does not appoint you as an authorized AUDI service provider. AUDI's presence in this growing community is sorely missed.

Fast and excellent service, and pleasant to work with.

The staff was very helpful and took the time to explain what was going with my car. Customer service is great!

Professional and timely service as always.